European online dispute resolution platform

 

The European Commission has set up a European Online Dispute Resolution Platform (OS platform) at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN

The OS platform may use a consumer for the out-of-court settlement of a dispute arising from online contracts with a company established in the EU. When using the OS platform, the consumer must include, among other things, the company’s e-mail address. This is indicated under contact of DTT-Financial.